Shipping

Standard shipping is FREE in Canada and USA for all orders over $250 CAD.

― Standard shipping in Canada: $15 (CAD) (2 to 3 business days)

― Standard shipping in USA: $20 (USD) (4 to 8 business days)

― International shipping rates are based on location & applied at checkout per customer preference.

Shipping costs in Canada and USA are fixed and established according to your delivery address, not to the weight. Certain countries have longer processing times. Your country of residence may require you to pay customs / duty charges in order to receive your order. This is entirely at the discretion of the customs department officials in your country of residence and your responsibility as the buyer to pay. Veri is not responsible for payment or reimbursement of customs and duty charges. 

By law, we cannot change the value of orders on commercial invoices or mark items as a gift. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund if/when the items are returned to us. If your items are abandoned (not returned to sender) due to your refusal or inability to pay the customs charges, you will not be eligible for a refund on your order.

It will be our pleasure to help you, should you need any help about sizing, the fit or any other questions about an item; simply email us at hello@madebyveri.com.

Pick up

Orders can be picked up for free at the workshop with an appointment.

Book an appointment with us : 3333 Boul. Crémazie E, suite 504 Montreal, QC H1Z 2H8

Processing Times

Orders are normally processed within 2-4 business days. Please note that during peak sale periods or when dispatching preorders, this processing window may be slightly longer due to the high volume of sales. 

For pre orders if you would like to purchase additional items to be shipped at an earlier date please place a separate order.

Please keep in mind that we are a small team, allow up to 3 business days for a response to your customer service inquiry.

Frequently Asked Questions

Do you ship internationally?

Yes, we ship worldwide. Shipping costs may vary depending on your location. 

Please note that customs and duty charges may apply and are at the discretion of the customs agents in your country. We are not responsible for the cost of duties on international shipments.

If you are required to pay duties and you fail to do so, your package may be abandoned, destroyed or returned to us. We do not provide refunds for orders abandoned or destroyed. If a package is returned to us due to failure to pay duties, we will issue a refund, however, the original shipping costs will be deducted.  

When will I receive my items?

Please allow 2-3 business days for your order to arrive if within Canada, and 3-8 if you are based in the US. International orders normally arrive within 5-12 days, however, certain countries may have longer processing times. 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

We are not responsible for and do not refund lost, stolen, or damaged packages.

What size should I buy?

We do our best to give size and fit recommendations for each individual style on our product pages. You can also see our size chart here. 

Can I make changes to my shipping address?

If there is a mistake in your shipping address please email hello@madebyveri.com as soon as possible so that we may try to correct the issue before the order is processed and shipped. 

Can I cancel my order?

If you placed an order and wish to cancel, please contact hello@madebyveri.com as soon as possible. Once we process the order it cannot be cancelled. 

What is your exchange and return policy?

We accept returns and exchanges of unworn items with tags within 14 days. Please note that we do not provide refunds for shipping and do not pay for return shipping. For more details, please refer to our Refund Policy.

Do you have a store?

We have a studio! It is located in Montréal, 3333 Crémazie Est, Montréal, QC H1Z 2H8, Canada. Open Monday to Friday from 10am - 5pm.

Still need help? Contact hello@madebyveri.com with any further questions. Our team responds to customer service emails within 2 business days.